SECURITY

CREDIT CARD SAFETY

At zenii, the customer always comes first, and this means 100% security for your online transactions, by using a 128-bit encrypted secure server. We have not had a single case of online credit card fraud reported to us, and this will continue to be the case

PRIVACY POLICY

When you make an order, we note your name, email address, postal address, and phone number. We will never give your personal information to any other company.

RETURNS

We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item. You can cancel your order and return it to us within 15 days of the purchase date if it is in its original condition, completely unused, and suitable for resale. You will be responsible for the item or items until they reach us, and we suggest that you use a secure delivery method (which requires a signature upon delivery).

Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt.

In the case of faulty goods we guarantee all items for a period of 6-12 months from the purchase date. Our warranty covers all manufacturing defects and does not cover faults arising from poor/improper use. Goods found to be faulty can only be exchanged for the same product and cannot be refunded.

In the case of a refund 100% will be refunded for orders made by EFT and but it may be the case that only 95% will be refunded for orders paid by credit card (due to the banks 5% merchant fee).

As for normal returns, you must contact us by email or phone before returning any goods, so we can give you a specific returns number. .

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Check out” and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa and Mastercard credit and debit cards for payment.