Exchange & Refund Policy
EXCHANGE AND REFUND POLICY
Thank you for shopping at zenii!
Please take careful note of our returns policy.
Exchanges & Refunds:
- Exchanges must be done within 14 days from date of purchase.
- Refunds must be done within 7 days from date of purchase.
- To be eligible for an exchange or refund, the item must be unused and in its original condition.
- The item must contain its original tags and packaging.
- You will be responsible for the item or items until they reach us, and we suggest that you use a secure delivery method (which requires a signature upon delivery)
- Sale items will not be refunded or exchanged.
- If you qualify for a refund, you will be refunded by EFT but it may be the case that only 95% will be refunded for orders paid by credit card due to the banks merchant fee.
- Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt.
- In the case of faulty goods we guarantee all items for a period of 6-12 months from the purchase date. Our warranty covers all manufacturing defects and does not cover faults arising from poor/improper use. Goods found to be faulty can only be exchanged for the same product and can not be refunded.
- You must contact us by email before returning any goods, so that we can give you a specific return number.