Shipping FAQ’s

We offer free shipping within South Africa.

Our orders are sent out locally to ensure the speediest delivery!

Our shipping time frames depend on where you are located. All orders are processed within 1 business day. If you place an order on Friday it will most likely not processed until the following Monday. We aim to deliver all orders within 2-3 business days (depending on location)

We strongly recommend that you dispatch to a reliable address, zenii is not responsible for lost/stolen orders.

After your order is dispatched, you will receive shipping details via email.

As soon as an order is confirmed we begin the process of pulling, packing and dispatching the product. Depending on the time the order is placed with us by a customer, parcels leave either on the same day or the very next day. A confirmation email with a tracking number is then sent to each customer. The number can be used to track the parcel at any time within the delivery process.

We deliver countrywide throughout South Africa! From major cities to the smallest of rural locations, zenii has you covered.

Main Cities

If you have placed your order before 11am, we will pack your order and dispatch within the same day. The parcels will then arrive at your chosen location within 3 working days.

If you have placed your order after 11am, we will pack your order and dispatch the next day. You can then expect your order 3 working days thereafter.

Regional Areas (Locations outside of major cities and metropolises)

If you have placed your order before 11am, we will pack your order and dispatch the within the same day. The parcel will then arrive at your chosen location within 5 working days.

If you have placed your order after 11am, we will pack your order and dispatch the next day. The parcel will then arrive at your chosen location within 5 working days thereafter.

Remote Areas (Areas located in isolated locations, far from major cities and towns)

Couriers tend to visit remote areas on particular days of the week so once your order is confirmed we’ll dispatch and it can take anywhere between 3-7 working days.

We make use of MDS Collivery Couriers, The Courier Guy, BEX and Dawn Wing. Our system works out the best courier for your area.

  • All delivered parcels need to be signed for to ensure they arrive at the desired location safely. If you don’t have a home or work address where someone can sign for a parcel then we suggest sending it to the address of a friends office, business or to the home address of a friend or family.
  • We offer FREE Delivery within South Africa.
  • (We do ship most of our products international as well, please email us for a shipping quote)